When it comes to barriers in adopting ITIL as a means of managing a technology operation efficiently, it is often said that obtaining buy in from leadership is a "must have" or the "key to success." I want to dive into that for a second with some .. Read More
Management | 03.5.10 | Comments
Service and Support, long the beaten down step-child of any industry, has taken no more public abuse and ridicule than in the world of Technology. In today's modern internet driven society, the presumed "elite" are those who can write code, de-tangle.. Read More
I'm not sure why it is a general human trait to want to be satisfied with chaos. What I mean by that is in the world of technology there needs to be a certain state of order to be effective. It is for this reason that certain "Industry Standards" h.. Read More
Management | 02.9.10 | Comments
Why is it that every time I seem to be into working on something when my machine decides to want to restart due to some system maintenance installation that occurred in the background. Is there not some way for these automated maintenance scripts to.. Read More
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