Technology | ITSM Uncovered

Posts Tagged Technology

The Future of Real-World Release Management?

I found an article on line that was in many ways demonstrating a revolutionary approach to Release Management. That being a truly integrated release management proof-of-concept. Box.net, the company behind the iPad application and Cloud-based ser.. Read More

Implementation, Service | 07.28.10 | View Comments

Why Are You Here?

My experience in IT Service Management has been with large, global organizations either driven by fast moving global markets or supporting highly complex infrastructure and application sets. It is easy in these types of environments to forget the ma.. Read More

Management | 06.16.10 | View Comments

Hard vs Soft Core

To compare a "Core" technologist to that of a general technologist will always garner the contempt between various IT fields. My background is in support for example. I love technology and make every attempt to learn about the technology behind t.. Read More

Service | 03.10.10 | View Comments

Success or failure is determined in the middle of an organization, not at the top or bottom

When it comes to barriers in adopting ITIL as a means of managing a technology operation efficiently, it is often said that obtaining buy in from leadership is a "must have" or the "key to success." I want to dive into that for a second with some .. Read More

Management | 03.5.10 | View Comments

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