My experience in IT Service Management has been with large, global organizations either driven by fast moving global markets or supporting highly complex infrastructure and application sets. It is easy in these types of environments to forget the ma.. Read More
Management | 06.16.10 | View Comments
To compare a "Core" technologist to that of a general technologist will always garner the contempt between various IT fields. My background is in support for example. I love technology and make every attempt to learn about the technology behind t.. Read More
Service | 03.10.10 | View Comments
IT Service, by it’s very nature is a “people” business. It is here that the gap between business and technology is filled with individuals who not only understand and support technology when it fails, but also understand the impact to the busin.. Read More
Service | 07.16.09 | View Comments
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