According to ITIL, Problem Management seems pretty clear cut; determine what the root cause is and work towards resolving it and removing it as a potential cause for Incidents going forward. This however is not always as clear cut as it may appea.. Read More
ITIL | 03.4.10 | View Comments
IT Service, by it’s very nature is a “people” business. It is here that the gap between business and technology is filled with individuals who not only understand and support technology when it fails, but also understand the impact to the busin.. Read More
Service | 07.16.09 | View Comments
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