According to ITIL, Problem Management seems pretty clear cut; determine what the root cause is and work towards resolving it and removing it as a potential cause for Incidents going forward. This however is not always as clear cut as it may appea.. Read More
ITIL | 03.4.10 | View Comments
There seems to be some confusion with these three words as concepts of ITIL and in some cases everyday life. This is more about how they apply when things go south in Technology. Often Event, Incident and Problem are used in place of one another .. Read More
Implementation | 12.1.09 | View Comments
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