Posts Tagged IT service management

More with less

Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frame.. Read More

Implementation | 02.5.10 | View Comments

Check Your Own Service Levels

This is a re-post of a piece I wrote back in January 2007 when I traveled back to Tokyo for a visit. I find that what I wrote then is quite applicable to what I do today for work which falls under the umbrella of IT Service Management. The key word.. Read More

Service | 12.1.09 | View Comments

“What are you thinking?!”

The concept of IT Service Management accompanied with the ITIL Framework elicits many different responses from all levels of the organization. From the Management side, the general focus question is "What will it cost me?" From Middle Management it i.. Read More

Implementation | 06.15.09 | View Comments

Introducing Process

Technology is evolving. By its very nature, technology is an industry that is full of processes that are dependent on other processes. Whether you are writing code where sub-routines are dependent on other sub-routines or setting up a network where.. Read More

Management | 06.11.09 | View Comments

 

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