Information Technology | ITSM Uncovered

Posts Tagged Information Technology

Why Are You Here?

My experience in IT Service Management has been with large, global organizations either driven by fast moving global markets or supporting highly complex infrastructure and application sets. It is easy in these types of environments to forget the ma.. Read More

Management | 06.16.10 | View Comments

Why Organizational Membership Matters

The word of the day boys and girls is "INVESTMENT." In the implementation of an ITSM strategy for an organization, it always seems to be that the initial strategy by technology leadership is to look at investment focused on bringing in external re.. Read More

Implementation | 03.29.10 | View Comments

Hard vs Soft Core

To compare a "Core" technologist to that of a general technologist will always garner the contempt between various IT fields. My background is in support for example. I love technology and make every attempt to learn about the technology behind t.. Read More

Service | 03.10.10 | View Comments

The IT Support Professional

Service and Support, long the beaten down step-child of any industry, has taken no more public abuse and ridicule than in the world of Technology. In today's modern internet driven society, the presumed "elite" are those who can write code, de-tangle.. Read More

Featured, Service | 02.10.10 | View Comments