The concept of IT Service Management accompanied with the ITIL Framework elicits many different responses from all levels of the organization. From the Management side, the general focus question is "What will it cost me?" From Middle Management it i.. Read More
Implementation | 06.15.09 | View Comments
Technology is evolving. By its very nature, technology is an industry that is full of processes that are dependent on other processes. Whether you are writing code where sub-routines are dependent on other sub-routines or setting up a network where.. Read More
Management | 06.11.09 | View Comments
In early 2008 I attended the ITIL version 2 to version 3 Foundation bridging course. For those who may not be familiar with what this is or do not understand the significance of the course, allow me to explain. Many people have been certified as an I.. Read More
Training | 06.9.09 | View Comments
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