Information Technology Infrastructure Library

Posts Tagged Information Technology Infrastructure Library

Success or failure is determined in the middle of an organization, not at the top or bottom

When it comes to barriers in adopting ITIL as a means of managing a technology operation efficiently, it is often said that obtaining buy in from leadership is a "must have" or the "key to success." I want to dive into that for a second with some .. Read More

Management | 03.5.10 | View Comments

The Complexity of Problems

According to ITIL, Problem Management seems pretty clear cut; determine what the root cause is and work towards resolving it and removing it as a potential cause for Incidents going forward. This however is not always as clear cut as it may appea.. Read More

ITIL | 03.4.10 | View Comments

More with less

Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frame.. Read More

Implementation | 02.5.10 | View Comments

“What are you thinking?!”

The concept of IT Service Management accompanied with the ITIL Framework elicits many different responses from all levels of the organization. From the Management side, the general focus question is "What will it cost me?" From Middle Management it i.. Read More

Implementation | 06.15.09 | View Comments