Posts Tagged Incident Management

The Complexity of Problems

The Complexity of Problems

According to ITIL, Problem Management seems pretty clear cut;  determine what the root cause is and work towards resolving it and removing it as a potential cause for Incidents going forward.  This however is not always as clear cut as it may appea.. Read More

ITIL | 03.4.10 | View Comments

Life of an Incident Manager

These are conflicting phrases that somehow compliment what I do for a living. I am an Incident Manager. That basically means that when things break, I get the call and try to coordinate it to a functional state. Not that I actually do anything, I .. Read More

ITIL | 02.7.10 | View Comments

Events, Incidents & Problems

There seems to be some confusion with these three words as concepts of ITIL and in some cases everyday life.  This is more about how they apply when things go south in Technology.  Often Event, Incident and Problem are used in place of one another .. Read More

Implementation | 12.1.09 | View Comments

 

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