Posts Tagged Business

Building Bridges

There are mainly two core elements to technology: infrastructure and development. The deployment of these elements and understanding how they are leveraged together is key to any successful organization. Each contains various flavors of implementati.. Read More

Service | 02.12.10 | View Comments

The IT Support Professional

Service and Support, long the beaten down step-child of any industry, has taken no more public abuse and ridicule than in the world of Technology. In today's modern internet driven society, the presumed "elite" are those who can write code, de-tangle.. Read More

Featured, Service | 02.10.10 | View Comments

The Organizational Evolution of Technology Management

I'm not sure why it is a general human trait to want to be satisfied with chaos. What I mean by that is in the world of technology there needs to be a certain state of order to be effective. It is for this reason that certain "Industry Standards" h.. Read More

Management | 02.9.10 | View Comments

Check Your Own Service Levels

This is a re-post of a piece I wrote back in January 2007 when I traveled back to Tokyo for a visit. I find that what I wrote then is quite applicable to what I do today for work which falls under the umbrella of IT Service Management. The key word.. Read More

Service | 12.1.09 | View Comments

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