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Maintenance Violations

Why is it that every time I seem to be into working on something when my machine decides to want to restart due to some system maintenance installation that occurred in the background. Is there not some way for these automated maintenance scripts to.. Read More

Service | 02.6.10 | View Comments

More with less

Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frame.. Read More

Implementation | 02.5.10 | View Comments

Manage your business… LEAD people

It seems that in the course of one’s life, there are individuals who inspire, guide, motivate and challenge you to push yourself past the realm of what you believed you were capable of achieving. You trusted them, you watched them in action, and yo.. Read More

Featured, Management | 02.4.10 | View Comments

Check Your Own Service Levels

This is a re-post of a piece I wrote back in January 2007 when I traveled back to Tokyo for a visit. I find that what I wrote then is quite applicable to what I do today for work which falls under the umbrella of IT Service Management. The key word.. Read More

Service | 12.1.09 | View Comments

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