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10 Rules to Lead By

Don't Abuse Delegation Support and Protect Understand the Consequences Listen and Learn Champion Champions Be Firm But Fair Listen P.O.T.S. (Part Of The Solution) Teach and not lecture Never forget... Its NOT all about you! .. Read More

Management | 02.11.10 | View Comments

The IT Support Professional

Service and Support, long the beaten down step-child of any industry, has taken no more public abuse and ridicule than in the world of Technology. In today's modern internet driven society, the presumed "elite" are those who can write code, de-tangle.. Read More

Featured, Service | 02.10.10 | View Comments

The Organizational Evolution of Technology Management

I'm not sure why it is a general human trait to want to be satisfied with chaos. What I mean by that is in the world of technology there needs to be a certain state of order to be effective. It is for this reason that certain "Industry Standards" h.. Read More

Management | 02.9.10 | View Comments

Life of an Incident Manager

These are conflicting phrases that somehow compliment what I do for a living. I am an Incident Manager. That basically means that when things break, I get the call and try to coordinate it to a functional state. Not that I actually do anything, I .. Read More

ITIL | 02.7.10 | View Comments

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