Service and Support, long the beaten down step-child of any industry, has taken no more public abuse and ridicule than in the world of Technology. In today's modern internet driven society, the presumed "elite" are those who can write code, de-tangle the inner workings of a UNIX kernel, design and manage relational databases or architect a global W [Read More]
It seems that in the course of one’s life, there are individuals who inspire, guide, motivate and challenge you to push yourself past the realm of what you believed you were capable of achieving. You trusted them, you watched them in action, and you became dependent, without knowing, that these were the individuals who would set the bar for futur [Read More]
IT Support is a vital element of any technology organization to get right. The problem is that this role's true strength is not in core technology elements. The true value and power of an effective IT Support professional is his or her "Soft-Skills". Communication, organization, stress management all valuable skills that are not thought of as be [Read More]
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Why is it that every time I seem to be into working on something when my machine decides to want to restart due to some system maintenance installation that occurred in the background. Is there not some way for these automated maintenance scripts to detect keystrokes to determine if someone is actually using the machine?
In tonight’s case, I was working on a PowerPoint presentation needed first thing Monday morning when I was prompted to save all work as a shutdown was commencing. Does anyo [Read More]
View Comments Tags: Add new tag, Microsoft PowerPoint, Microsoft Windows, Presentation, Security, Shareware, Technology, Utilities, Windows
Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frameworks like ITIL come into play.
I'm getting hungry so enough with the cupcakes... To deliver effective Service Management requires many things, but there are two that most people I have run across forget about: People and Process. The two are, to me [Read More]
View Comments Tags: Add new tag, BMC, Information Technology, Information Technology Infrastructure Library, IT service management, Service management
It seems that in the course of one’s life, there are individuals who inspire, guide, motivate and challenge you to push yourself past the realm of what you believed you were capable of achieving. You trusted them, you watched them in action, and you became dependent, without knowing, that these were the individuals who would set the bar for future “Managers” in your life. The reality is, these were not simply managers, these were the Leaders in your life.
Unfortunately, the ratio of lea [Read More]
View Comments Tags: Add new tag, Coach, Leadership, United States Marine Corps
A scheduled change is only a scheduled change if people know about it! [Read More]
View Comments Tags: Change management, ITIL, ITSM
