Management | ITSM Uncovered

Archive for the Management Category

Success or failure is determined in the middle of an organization, not at the top or bottom

When it comes to barriers in adopting ITIL as a means of managing a technology operation efficiently, it is often said that obtaining buy in from leadership is a "must have" or the "key to success." I want to dive into that for a second with some .. Read More

Management | 03.5.10 | View Comments

10 Rules to Lead By

Don't Abuse Delegation Support and Protect Understand the Consequences Listen and Learn Champion Champions Be Firm But Fair Listen P.O.T.S. (Part Of The Solution) Teach and not lecture Never forget... Its NOT all about you! .. Read More

Management | 02.11.10 | View Comments

The Organizational Evolution of Technology Management

I'm not sure why it is a general human trait to want to be satisfied with chaos. What I mean by that is in the world of technology there needs to be a certain state of order to be effective. It is for this reason that certain "Industry Standards" h.. Read More

Management | 02.9.10 | View Comments

Where’s the value?

In the realm of a high transaction environment I find very little value in trying to analyze data on a day by day basis. That poses the question, what are we trying to perform analysis this low in the transaction chain? .. Read More

Management | 02.8.10 | View Comments