According to ITIL, Problem Management seems pretty clear cut; determine what the root cause is and work towards resolving it and removing it as a potential cause for Incidents going forward. This however is not always as clear cut as it may appea.. Read More
ITIL | 03.4.10 | View Comments
These are conflicting phrases that somehow compliment what I do for a living. I am an Incident Manager. That basically means that when things break, I get the call and try to coordinate it to a functional state. Not that I actually do anything, I .. Read More
ITIL | 02.7.10 | View Comments
A scheduled change is only a scheduled change if people know about it!.. Read More
ITIL | 02.3.10 | View Comments
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