Archive for the Implementation Category

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Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frame.. Read More

Implementation | 02.5.10 | View Comments

Events, Incidents & Problems

There seems to be some confusion with these three words as concepts of ITIL and in some cases everyday life.  This is more about how they apply when things go south in Technology.  Often Event, Incident and Problem are used in place of one another .. Read More

Implementation | 12.1.09 | View Comments

“What are you thinking?!”

The concept of IT Service Management accompanied with the ITIL Framework elicits many different responses from all levels of the organization. From the Management side, the general focus question is "What will it cost me?" From Middle Management it i.. Read More

Implementation | 06.15.09 | View Comments

The Fear of Change

My philosophy has always been that change is good.  It is refreshing, an opportunity to improve, to explore and generally move forward.  Unfortunately, when attempting to change a work culture evolved from years of good people operating in silos, i.. Read More

Implementation | 06.2.09 | View Comments

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