Implementation | ITSM Uncovered

Archive for the Implementation Category

The Future of Real-World Release Management?

I found an article on line that was in many ways demonstrating a revolutionary approach to Release Management. That being a truly integrated release management proof-of-concept. Box.net, the company behind the iPad application and Cloud-based ser.. Read More

Implementation, Service | 07.28.10 | View Comments

Why Organizational Membership Matters

The word of the day boys and girls is "INVESTMENT." In the implementation of an ITSM strategy for an organization, it always seems to be that the initial strategy by technology leadership is to look at investment focused on bringing in external re.. Read More

Implementation | 03.29.10 | View Comments

More with less

Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frame.. Read More

Implementation | 02.5.10 | View Comments

Events, Incidents & Problems

There seems to be some confusion with these three words as concepts of ITIL and in some cases everyday life. This is more about how they apply when things go south in Technology. Often Event, Incident and Problem are used in place of one another .. Read More

Implementation | 12.1.09 | View Comments

« Older Entries