Archive for February, 2010

Where’s the value?

In the realm of a high transaction environment I find very little value in trying to analyze data on a day by day basis. That poses the question, what are we trying to perform analysis this low in the transaction chain? .. Read More

Management | 02.8.10 | View Comments

Life of an Incident Manager

These are conflicting phrases that somehow compliment what I do for a living. I am an Incident Manager. That basically means that when things break, I get the call and try to coordinate it to a functional state. Not that I actually do anything, I .. Read More

ITIL | 02.7.10 | View Comments

Maintenance Violations

Why is it that every time I seem to be into working on something when my machine decides to want to restart due to some system maintenance installation that occurred in the background. Is there not some way for these automated maintenance scripts to.. Read More

Service | 02.6.10 | View Comments

More with less

Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frame.. Read More

Implementation | 02.5.10 | View Comments

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