Archive for December, 2009

Check Your Own Service Levels

This is a re-post of a piece I wrote back in January 2007 when I traveled back to Tokyo for a visit. I find that what I wrote then is quite applicable to what I do today for work which falls under the umbrella of IT Service Management. The key word.. Read More

Service | 12.1.09 | View Comments

Events, Incidents & Problems

There seems to be some confusion with these three words as concepts of ITIL and in some cases everyday life.  This is more about how they apply when things go south in Technology.  Often Event, Incident and Problem are used in place of one another .. Read More

Implementation | 12.1.09 | View Comments

 

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