Introducing Process

Technology is evolving. By its very nature, technology is an industry that is full of processes that are dependent on other processes. Whether you are writing code where sub-routines are dependent on other sub-routines or setting up a network where IP Addresses are depending on Routing Tables there is always a need for order and process. This is no different in the world of IT Service.

The shift towards viewing IT as a business service has introduced the concept of IT Service Management. This is a time when Technologists at all levels are exploring various methods of operating as a process driven organization. Frameworks or methodologies such as Service Development Life Cycle (SDLC), Service Oriented Architecture (SOA) and the IT Infrastructure Library (ITIL) are becoming all the rage. What is also occurring in the environment is that individuals who for years have performed the fire-fighting roles of IT Service are now being recruited to fill structured roles within a process driven environment.

For the most part this is a great career opportunity for the individual who thrives on providing quality service to their clients, however not all members of the Service community are in it for the sake of providing quality service. These individuals who were not suited for Service as a career to begin with, will more than likely not be suited for operating in a more structured environment designed to align technology with business goals.

by Rik Jones