Archive for June, 2009

New World Order

Downtime kills a business; and for the first time businesses are beginning to realize that technology is not simply a tool, but a strategic line of business to be invested in. The simplistic view that technology is simply an piece of software in tha.. Read More

Management | 06.18.09 | View Comments

“What are you thinking?!”

The concept of IT Service Management accompanied with the ITIL Framework elicits many different responses from all levels of the organization. From the Management side, the general focus question is "What will it cost me?" From Middle Management it i.. Read More

Implementation | 06.15.09 | View Comments

Introducing Process

Technology is evolving. By its very nature, technology is an industry that is full of processes that are dependent on other processes. Whether you are writing code where sub-routines are dependent on other sub-routines or setting up a network where.. Read More

Management | 06.11.09 | View Comments

ITILv3 Bridge Course

ITILv3 Bridge Course

In early 2008 I attended the ITIL version 2 to version 3 Foundation bridging course. For those who may not be familiar with what this is or do not understand the significance of the course, allow me to explain. Many people have been certified as an I.. Read More

Training | 06.9.09 | View Comments

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