2009 May | ITSM Uncovered

Archive for May, 2009

Obama Tech Policy White Paper

In making a bid to become the President of the United States, Barack Obama as well as others, set about composing Policy Papers on almost every topic they could think of in hopes of gaining more votes from their constituents. For those of us who li.. Read More

Management | 05.30.09 | View Comments

Simulation Based Training

Working in the field of IT Service Management there are numerous training courses, seminars, webinars and other methods of trying to describe the concept of ITSM. One of the most interesting ways to try and convey the broad goal of ITSM is through th.. Read More

Training | 05.30.09 | View Comments

The Culture of Change

As with civilizations evolution can seem like a daunting task to some willing to take on the challenge of growth. This is no different in the enterprise. Any major corporation started from some seedling of a company. As such every aspect of the.. Read More

Implementation | 05.30.09 | View Comments

A Face and a Voice

IT Support is a vital element of any technology organization to get right. The problem is that this role's true strength is not in core technology elements. The true value and power of an effective IT Support professional is his or her "Soft-Skills.. Read More

Featured, Service | 05.30.09 | View Comments